Associate Rx Customer Service Specialist

📋 Description

• Manage all incoming calls, emails, faxes, and web requests.
• Meet service levels: 80% within SLA; fewer than 5% abandon; under 30s.
• Rejection support, including overrides.
• Provide Coverage Determination status, including exceptions and appeals.
• Document PA requests and inquiries per policies.
• Address customer issues: complaints, payments, benefits, eligibility.

🎯 Requirements

• Associate’s Degree in Pharmacy Technician (or equivalent).
• 1+ year in pharmacy, PBM, or call center settings.
• Excellent oral and written communication; bilingual Spanish-English required.
• Remote work: stable internet and HIPAA-compliant workspace.
• 40 hours/week; any 8-hour shift 8am-8pm AST.

🎁 Benefits

• Diversity, equity, inclusion, and belonging are valued.
• Equal opportunity employer; participates in E-Verify.