Associate Professional Services Consultant

📋 Description

• Manage onboarding, platform configuration, and content projects for customers.
• Interpret customer requirements into actionable tasks using internal systems.
• Coordinate with Content, Support, and Implementation teams for timely project execution.
• Maintain documentation, including scope notes, progress updates, and QA signoffs.
• Engage with customers to resolve issues and guide setup decisions.
• Meet KPIs related to customer satisfaction, efficiency, and scope/timelines.

🎯 Requirements

• 1–2 years of SaaS, consulting, support, or project coordination.
• Strong communication and organizational skills.
• Ability to translate business goals into structured implementation tasks.
• Familiarity with web applications, basic project management tools, and content systems.
• Comfortable working cross-functionally in a fast-paced environment.

🎁 Benefits

• Employee Stock Option Plan
• Medical, Dental, Vision insurance
• HSA and FSA accounts
• 401(k) with employer match
• Flexible Time-Off (FTO)
• Paid Parental Leave