Related skills
documentation data analysis sql customer service irt📋 Description
- Provide excellent customer service to end users of endpoint IRT systems
- Respond to incoming queries (phone/email) promptly
- Troubleshoot technical and non-technical issues using docs and system config
- Document all incoming queries in endpoint's ticketing system
- Escalate to internal teams when issues cannot be resolved
- Review data change requests for clarity, completeness and impact
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