Associate Production Support Analyst

Added
1 hour ago
Location
Type
Full time
Salary
Salary not provided

Related skills

documentation data analysis sql customer service irt

📋 Description

  • Provide excellent customer service to end users of endpoint IRT systems
  • Respond to incoming queries (phone/email) promptly
  • Troubleshoot technical and non-technical issues using docs and system config
  • Document all incoming queries in endpoint's ticketing system
  • Escalate to internal teams when issues cannot be resolved
  • Review data change requests for clarity, completeness and impact
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