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data analysis ai policy_enforcement risk_trends📋 Description
- Review reported content and investigations per policy.
- Triage high-priority escalations in Singapore and drive resolution with stakeholders.
- Support vendors and ops teams with enforcement guidance and training.
- Partner with policy and cross-functional teams to improve workflows and address root causes.
- Analyze operational data and trends to identify risks and improvements.
- Contribute ideas for integrating AI and automation to enhance moderation.
🎯 Requirements
- Degree or equivalent in a relevant field.
- 1+ years in Trust & Safety, content moderation, or related ops.
- Experience with queues and case management or ticketing systems.
- Ability to handle urgent, high-priority cases through resolution.
- Data-driven; use metrics to inform decisions and improvements.
- Clear communicator; collaborate across teams/time zones.
🎁 Benefits
- Equal opportunity employer; diverse, inclusive workplace.
- Accessibility accommodations available during interviews.
- Supportive environment with a focus on safety and inclusivity.
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