Associate, Payroll Client Services - Sat- Wed - AMER

📋 Description

• Serve as the primary payroll inquiries contact via email, live chat, and video calls.
• Provide advanced payroll client services support and ensure customer satisfaction.
• Collaborate with CX, Payroll Ops, Benefits, Tax, and Finance to resolve issues within SLAs.
• Create/update docs; participate in shadowing to share knowledge.
• Resolve escalated customer issues promptly with cross-functional teams.

🎯 Requirements

• Experience: payroll customer service background.
• Payroll knowledge: regulatory rules; jurisdiction specifics.
• Dedicated to Customers: problem solving; exceed expectations.
• Strong written and spoken communication; Zendesk/Slack/Notion.
• Collaborative team member: works with diverse stakeholders and priorities.
• Continuous learner: eager to grow payroll expertise.

🎁 Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.