Associate, Payroll Client Services - Sat- Wed - AMER

📋 Description

• Primary payroll inquiries contact via email, live chat, video.
• Provide advanced client services support; uphold satisfaction.
• Collaborate with CX, Payroll Ops, Benefits, Tax, Finance to resolve issues.
• Create/update essential docs; participate in shadowing for knowledge sharing.
• Resolve escalated issues with strong problem-solving.
• You’ll report to Payroll Client Services Manager; team: Payroll Client Services.

🎯 Requirements

• Experience in payroll customer service.
• Payroll knowledge; regulatory requirements; jurisdiction knowledge.
• Customer focus; strong problem-solving; exceed expectations.
• Excellent written/verbal communication; Zendesk, Slack, Notion.
• Collaborative team player; manage multiple priorities.
• Continuous learner; grow payroll expertise.

🎁 Benefits

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.