Evaluate suspicious patterns in crypto and fiat transactions.
Identify needed checks and own the follow-up process.
Support internal teams with escalations while meeting SLAs.
Communicate with customers via email and live chat.
Assist senior team members by compiling relevant information and context on emerging fraud trends.

🎯 Requirements

Passionate about fraud prevention and proactive intervention.
Experience in fraud prevention, ideally crypto/fintech.
Practical, outcome-focused approach with efficient solutions.
Adaptable to changing environment with multiple stakeholders.
Willing to work night shifts (12:00 AM–7:00 AM) and weekends as required.

🎁 Benefits

Hybrid working model: onsite + remote with 25 days/year to work from a city of your choice.
Competitive total compensation including stock options.
Mental wellbeing support via OpenUP coaching and resources.
3 additional days off in 2026 to prioritise wellbeing.
Udemy access for learning and growth.

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