Related skills
data analytics cross-functional collaboration automation tools llms robotic process automation📋 Description
- Lead CX automation projects end-to-end.
- Own reporting on automation performance and trends.
- Partner with cross-functional teams to launch CX initiatives.
- Monitor and optimize LLM pipeline outputs for accuracy.
- Stay ahead on tech trends to keep automation ahead.
- Ensure clear communication across teams about what we're building.
🎯 Requirements
- 2+ years in CX or operations with ownership
- Hands-on with CX automation tools including LLMs
- Proven ability to lead and mentor a team
- Sharp analytical skills turning data into decisions
- Strong organizational skills; manage multiple workstreams
- Bachelor's degree in a related field; remote work ability
🎁 Benefits
- Equity and benefits package
- Remote-friendly work setup
- AI-first environment with growth opportunities
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