Associate - Multilingual Secure Certificate Services I

📋 Description

• Research SSL certificate requests to obtain proofs for issuance.
• Review customer documents to determine validity for certificate requests.
• Lead customers through the SSL certificate validation process via calls, chats, and emails.
• Be a certificate product expert, aligning needs with policy requirements.
• Maintain department goals and performance standards.
• Be confident in phone and chat with internal and external customers.

🎯 Requirements

• Multilingual; fluent in English and Spanish.
• Outstanding written and verbal communications; detail-oriented.
• Fast-paced, high-output, time-sensitive environment.
• Excellent organizational, prioritization, and multitasking skills.
• Knowledge of SSL products and PKI terminology is helpful.
• Track record of delivering results in a fast-paced environment.

🎁 Benefits

• Paid time off.
• Retirement savings such as 401(k) or pension.
• Bonus/incentive eligibility.
• Equity grants.
• Employee stock purchase plan.
• Competitive health benefits.