Handle inbound/outbound calls for AEs, PCs, MIs and non-standard inquiries.
Manage spontaneous and solicited reports: AEs, PCs, medical device and legal complaints.
Respond to web-based medical inquiries and product complaints from HCPs and consumers.
Follow up with patients/consumers and HCPs per SOPs.
Generate follow-up letters and info for product complaints and AEM forms.
Document call details per Medical Information SOPs; update logs.

🎯 Requirements

B. Pharm / M. Pharm / Life Science graduate.
1-4 years in a UK/US call center environment.
Excellent verbal and written communication skills.
Proficient in computer applications; data entry and typing skills.
Knowledge of customer service practices; ability to handle stressful situations.
Good listener with people skills, customer focus and multitasking.

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