Related skills
ms office data analytics salesforce tableau ticketing systems📋 Description
- Manage day-to-day for direct reports and align objectives.
- Set team goals aligned with Technical Support objectives; assist attainment.
- Act as top escalation point for high-priority cases and triage.
- Collaborate with Product and Engineering to resolve core product issues.
- Build and improve internal reporting and processes to boost productivity.
- Deliver strategic projects on time and report metrics to leadership.
🎯 Requirements
- Minimum 2-3 years of leadership experience.
- Excellent verbal and written communication; team oriented.
- Knowledge of Motive's product line.
- Strong presentation skills and leadership presence.
- Data-driven; able to articulate a story with data.
- Experience with and improving support ticketing systems.
- Flexibility to handle after-hours support as needed.
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