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data analysis quality assurance cross-functional collaboration team leadership training📋 Description
- Lead verification team with coaching, schedules, and disciplinary actions
- Track metrics, prepare weekly reports, maintain documentation
- Audit quality, address failures, ensure SLAs
- Identify gaps, create action plans, drive improvements
- Design and deliver training on quality protocols and workflows
- Collaborate with leadership on cross-functional initiatives
🎯 Requirements
- 2+ years leadership in call center/operations or related field
- 3+ years in a customer-facing role
- 2+ years leading projects or peers
- Strong organizational, planning, and problem-solving skills
- Excellent written and verbal communication; builds relationships with reports, peers, execs
- Data-driven problem solving with bias for action
🎁 Benefits
- Fast-paced, collaborative environment
- Learning and development allowance
- Competitive compensation and advancement
- 100% medical, dental and vision coverage
- Unlimited PTO
- Monthly wellness stipend
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