Related skills
crm customer success project management onboarding cross-functional collaboration📋 Description
- Lead and manage a team delivering Motive hardware and software to key customers.
- Oversee onboarding projects and define KPIs like Go-Live and CSAT.
- Guide clients through onboarding as Motive product experts and PMs.
- Collaborate with Sales, Product, and Customer Success for seamless onboarding.
🎯 Requirements
- 3+ years in a B2B customer-facing role; 2+ years in a leadership role.
- Proven record managing implementation teams and delivering projects on time.
- Strong project, account management, problem solving, and analytics skills.
- Excellent written and verbal communication and presentation skills.
- Experience delivering client-focused solutions based on customer needs.
- Ability to communicate and influence executives and teams across levels.
- Experience with CRM software and PM tools.
- BA/BS or equivalent work exp preferred.
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