Lead, develop, and motivate a high-performing Community Support team.
Project manage the Artist Challenge calendar; maintain plans and status updates.
Manage escalated, sensitive cases with care.
Ensure fast, high-quality artist support; analyze data and share feedback.
Develop strategies and tools to scale support for artists.
Monitor support metrics; advocate for artist needs across teams.

🎯 Requirements

Passionate about design/art and Minted’s mission.
Resilient, positive, solution-oriented.
Detail-oriented with impeccable follow-through.
Proven people manager with coaching experience.
Bachelor’s degree or equivalent work experience.
3-5 years in business, esp. customer service or community management.
Excellent written and verbal communication skills.

🎁 Benefits

Stock options available.
Salary: $92,394 - $121,267 USD.
Medical, Dental, and Vision benefits.
Employer Funded Health Savings Account.
10 Paid Holidays.
Paid Time Off and Sick Leave.

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