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customer support saas grafana monitoring📋 Description
- Investigate and diagnose complex technical issues from support tickets
- Build deep product knowledge across Anaplan’s platform and Grafana
- Collaborate with Engineering, Product, Ops, and CS to guide customers
- Provide 24/7 emergency support for critical customer issues on-call rota
- Lead release reviews and onboard new product features to global support teams
- Communicate investigation progress and outcomes clearly to internal teams
🎯 Requirements
- Graduate or early-career professional with experience in data analysis (Excel or similar tools)
- A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
- Fluent or professional proficiency in English
- Experience working with monitoring tools such as Grafana (or willingness to learn)
- An analytical mindset with a methodical and detail-oriented approach
- Excellent communication skills to convey technical information clearly
🎁 Benefits
- Winning culture focused on customer success and innovation
- Commitment to diversity, equity, inclusion, and belonging
- Inclusive hiring and accommodations for disabilities
- Opportunity to collaborate with global cross-functional teams
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