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saas grafana excel monitoring dataanalysis📋 Description
- Resolve complex technical issues from support tickets
- Collaborate with Engineering, Product, Operations and CS
- Troubleshoot and resolve system-level challenges
- Lead release reviews and onboard new features
- Document investigations and share knowledge
- Provide 24/7 on-call support across time zones
🎯 Requirements
- Degree in Math/Physics/CS or technical field with large data
- Data analysis experience (Excel or similar)
- Fluent English
- Quick learner with curiosity for complex systems
- Familiarity with Grafana or willingness to learn
- Analytical, detail-oriented with strong communication
🎁 Benefits
- Inclusive culture with DEIB commitment
- Global cross-functional collaboration
- Work with Fortune 50 customers
- Flexible on-call rotation and scheduling
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