Associate, IT Process Analyst

📋 Description

• Perform routine ITSM tasks across Incident, Service Requests, Change, and Problem Management.
• Monitor ITSM queues and tickets to ensure required fields and steps are followed.
• Assist Change Management: verify docs/approvals, schedule changes, CAB prep.
• Update ITSM docs, templates, trackers, and knowledge articles.
• Run standard ITSM reports and maintain trackers for ticket volumes and changes.
• Perform quality checks on tickets and escalate issues to the appropriate team.

🎯 Requirements

• Basic understanding of IT operations or IT support concepts.
• Strong attention to detail and ability to follow written procedures.
• Comfortable performing process-driven tasks.
• Basic experience using ticketing or workflow tools (training provided).
• Proficient with Microsoft Office tools (Outlook, Excel, Word).
• Clear written and verbal communication skills.

🎁 Benefits

• Unlimited Paid Days Off
• Three health plan options
• 401k with company match
• Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
• Paid childbearing and paternal leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding