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itsm intune mac exchange jamf📋 Description
- Escalate issues for junior IT techs; lead IT projects and write knowledge articles.
- Manage incidents and service requests per policy; diagnose and resolve or escalate.
- Complete machine builds and verify hardware setup.
- Provide deskside support onsite; maintain office IT configuration and infra.
- Assist with special projects; coordinate with Asset Management for stock.
- Train users on IT technologies and applications; find improvements.
🎯 Requirements
- Certified Mac and PC OS knowledge.
- Strong software troubleshooting; aware of latest releases/issues.
- Strong hardware troubleshooting; aware of latest releases/issues.
- Meeting room AV systems troubleshooting.
- Network configuration understanding.
- Experience with Intune, Entra_AD, OnPrem_AD, JAMF, Exchange, ITSM.
🎁 Benefits
- Remote-first work model; some roles hybrid.
- Global team with diverse perspectives.
- Employee-led diversity and inclusion networks.
- Charity and volunteer days for communities.
- Global sustainability initiatives.
- Wellbeing days, fitness and webinars.
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