Associate Investigator, Trust & Safety

📋 Description

• Manage high volumes of inquiries in Intercom with clear, professional responses.
• Review sign-up, login, and transaction fraud triggers; block fraud.
• Investigate suspicious activity; review identity and payment verifications.
• Review user content for compliance with guidelines and TOS.
• Process and manage global data deletion requests.
• Research and document complex chargeback disputes.

🎯 Requirements

• 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
• Strong analytical skills and resilience; adapt to evolving fraud trends.
• Excellent written communication with objectivity and clarity.
• Passionate about making the Internet safer and more trustworthy.
• Maintain a high degree of confidentiality.
• Energized by investigating issues and collaborating with others.

🎁 Benefits

• 100% medical, dental, and vision insurance
• $500 annual professional development allowance
• Discount on Peerspace bookings
• Laptop, high-res display, and home office stipend
• Monthly cell phone and internet credit
• Coworking membership if needed