Related skills
customer success saas testing project management change management📋 Description
- Own the technical configuration for new Ashby customers.
- Partner with an Implementation Specialist to confirm requirements and tailor configuration.
- Define and execute a testing plan before go-live.
- Document final configuration decisions for visibility and post-launch optimization.
- Path to a more senior Implementation Specialist role over time.
- Remote-first role with travel up to 5% for strategic engagements.
🎯 Requirements
- Experience delivering complex SaaS implementations and project management.
- Customer-centric, tailoring configurations to needs.
- Strong understanding of a complex product and technical concepts.
- Analytical, proactive problem solving with risk mitigation.
- Advising customers on best practices for maximum value.
- Experience navigating change management for new systems.
- Cross-functional collaboration with CS, Sales, Product, Eng, Ops; clear communication.
🎁 Benefits
- Focus on high-quality work and avoid quick hacks.
- Sell a product prospects and customers are excited about.
- Competitive compensation is offered.
- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Fully paid family leave (12 weeks in the US, with expansion planned).
- Generous equipment, software, and office furniture budget.
- $100/month education budget with manager approval.
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