Related skills
communication microsoft office active directory ticketing remote control tools📋 Description
- Serve as first point of contact for hardware, software, or network incidents.
- Answer calls, chats, and emails; handle incident tickets.
- Resolve issues when possible or escalate to next-level support.
- Log ticket details, prioritize, investigate, and update users.
- Monitor queues to meet SLA for response and resolution.
🎯 Requirements
- Bachelor's degree in Computer Science or related field (preferred).
- Minimum 2 years of technical support experience.
- Knowledge of service desk ticketing software, remote tools, Active Directory.
- Advanced troubleshooting and multitasking abilities.
- Excellent verbal and written communication; able to manage multiple chats.
- IT or ITIL Foundations certification a plus.
🎁 Benefits
- Generous paid time off in your first year, increasing with tenure.
- Up to 16 weeks paid parental leave after one year.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Do Good Program: paid volunteer days and donation matching.
- Competitive 401k with company matching.
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