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customer support intercom zendesk healthcare enterprise📋 Description
- Be the first point of contact for Lyft Partners (healthcare rides or enterprise).
- Create an exceptional, personalized service experience for Lyft Business customers.
- Be a calm and empathetic voice in critical situations.
- Provide friendly, timely support via phone, chat and email.
- Meet/exceed efficiency and customer satisfaction KPIs.
- Teach and learn from peers to maximize contributions.
🎯 Requirements
- Minimum one year in a direct customer-facing role via written, chat, or phone.
- Experience in a fast-paced environment; efficient with time and detail-oriented.
- Care about Lyft’s mission and customer happiness.
- Impeccable communication with empathy, clarity, and flawless spelling/grammar.
- Strong problem-solving; actively listen, ask thoughtful questions, and resolve issues.
- Analytical curiosity and willingness to work a flexible schedule (mornings, nights, weekends, holidays).
🎁 Benefits
- Medical, dental, and vision insurance options.
- Mental health benefits.
- Family-building benefits.
- Childcare and pet benefits.
- 401(k) plan with company match.
- Paid time off, holidays, and 18 weeks parental leave.
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