Associate, Healthcare & Business Support

📋 Description

• Be the first point of contact for Partners about healthcare rides or enterprise accounts.
• Create an exceptional, personalized service experience for Lyft Business customers.
• Be a calm and empathetic voice in critical and emotional situations.
• Provide friendly, timely support via phone, chat and email.
• Meet/exceed efficiency and customer satisfaction KPIs.
• Provide feedback to cross-functional stakeholders on process improvements.

🎯 Requirements

• At least 1 year in a direct customer-facing role via chat, phone, or email.
• Experience in fast-paced environments; time-efficient and detail oriented.
• Care about Lyft's mission and customer happiness and success.
• Impeccable communication with empathy and flawless spelling/grammar.
• Strong problem-solving; listen, ask questions, and resolve.
• Flexible schedule including mornings, nights, weekends, and holidays.

🎁 Benefits

• Medical, dental, and vision insurance options.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) with company match.
• 18 weeks paid parental leave.