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crm android ios email empathy📋 Description
- Create a personalized, positive and effortless Lyft experience
- Provide friendly, timely support to Lyft drivers via chat, email and phone
- Troubleshoot user problems with the Lyft app
- Document all support contacts in a CRM system
- Make recommendations based on feature requests and bugs
- Be a community advocate for Lyft
🎯 Requirements
- 1+ years experience in customer service
- Call center experience a plus
- Computer proficiency
- Friendly, enthusiastic personality
- Punctual with strong time management
- Strong writing and attention to detail
- Empathy and initiative to help customers
- Problem-solving and creative thinking
- Quick learner of web-based support apps
- Comfortable with iOS and Android apps
- Willing to work weekends and holidays
- Able to work independently and in a team
🎁 Benefits
- Medical, dental, and vision insurance
- Mental health benefits
- Family-building benefits
- Child care and pet benefits
- 401(k) plan
- Paid time off and holidays
- 18 weeks paid parental leave
- Subsidized commuter benefits
- Lyft Pink program
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