Create a personalized, positive and effortless experience for the Lyft community
Provide friendly, timely support to Lyft drivers via chat, email and phone
Troubleshoot user problems with the Lyft app
Document all support contacts in a CRM system
Make recommendations based on feature requests and bugs reported by users
Be a community advocate for Lyft

🎯 Requirements

1+ years in customer service
Call center experience is a plus
Computer proficiency required
Strong writing and attention to detail
Empathy and initiative for customers
Comfort with iOS and Android apps

🎁 Benefits

Hybrid in-office schedule: 3 days/week in Mexico City
Work from anywhere for up to 4 weeks per year
Resume in English required

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