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crm android time management problem solving empathy📋 Description
- Create a personalized, positive Lyft experience for users
- Provide friendly, timely support via chat, email, and phone
- Troubleshoot Lyft app problems for users
- Document all support contacts in a CRM system
- Make feature requests and bug-based recommendations
- Be a community advocate for Lyft
🎯 Requirements
- 1+ years experience in customer service
- Call center experience a plus
- Computer proficiency required
- Strong writing and attention to detail
- Demonstrates empathy and initiative for customers
- Comfortable with iPhone and Android apps
🎁 Benefits
- Medical, dental, and vision insurance options
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan
- 18 weeks paid parental leave
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