Associate Director, Customer Success — Government (Department of War)
Related skills
account management analytics customer success saas renewals📋 Description
- Own day-to-day execution across Department of War engagements
- Ensure onboarding, adoption, and ongoing use of Exiger’s platform
- Drive follow-through on commitments and deliverables
- Identify and resolve risks early, escalating when needed
- Coordinate across Delivery, Product, and Analytics teams
- Serve as primary contact for customer stakeholders and program teams
🎯 Requirements
- 6–10 years in Customer Success, Account Management, Consulting, or related roles
- Experience supporting Department of War customers
- Demonstrated ability to manage relationships and drive execution
- Strong organizational skills and ability to manage multiple priorities
- Clear communication skills and ability to translate technical concepts
- Bachelor’s degree required
🎁 Benefits
- High-performance culture focused on accountability and teamwork
- Discretionary Time Off (no maximum)
- Industry-leading health, vision, and dental benefits
- 16 weeks fully paid parental leave
- Flexible hybrid work environment
- Wellness stipends and programming
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