Associate Director, Customer Success (Commerce & Retail Media)

📋 Description

• Manage a portfolio of high-spend commerce and retail partners.
• Own customer success; drive cross-sells and upsells to revenue targets.
• Develop multi-quarter account plans; identify growth opportunities and risks.
• Partner with Walmart Connect, Albertsons, Kroger to grow revenue.
• Collaborate with cross-functional teams to deliver value and ensure client success.
• Build expertise in PubMatic commerce platforms and retail media solutions.

🎯 Requirements

• 5+ years in customer success in digital commerce or retail.
• Familiar with ecommerce platforms and technologies.
• Strong communication and presentation skills.
• Map clients and create value exchanges across client organizations.
• Experience with go-to-market strategies and multi-quarter planning.
• Bachelor's degree in a related field.

🎁 Benefits

• Hybrid work schedule (3 days in office, 2 remote).
• Health, dental and vision insurance.
• Paid leave, holidays, and commuter benefits.
• Unlimited DTO; in-office catered lunches five days a week.
• Bonus and RSUs; competitive compensation.