Associate Director, Client Services (L&D), Contract

📋 Description

• Drive governance and standardization across accounts; establish RACI.
• Run account Champions Program; facilitate forums, validate requirements.
• Maintain the Value Scorecard; baseline and target value.
• Lead onboarding, office hours, and role-based training; build LMS content.
• Coordinate platform upgrades, migrations, and releases.
• Support UAT prep; handoffs between teams.
• Analyze tickets to identify knowledge gaps; update training content.
• 3-6 month contract with potential extension.

🎯 Requirements

• 8–12 years in client services, enablement, marketing ops, or martech.
• Strong facilitation, communication, and stakeholder management.
• Proven cross-functional leadership and partner collaboration.
• Deep understanding of media workflows and adoption levers.
• Comfort with AI-enabled knowledge tools.
• Experience building scalable training and knowledge programs.

🎁 Benefits

• Global office hubs; 3x weekly in-office.
• Competitive PTO and holidays.
• Learning and development opportunities.
• Parental leave and benefits.
• ERGs for inclusion and identity.
• Volunteering opportunities.