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customer service ticketing systems phone support fleet management software crm software📋 Description
- Serve as primary contact for basic technical support for Fleetio customers.
- Provide exceptional tier 1 support via phone and email.
- Understand fleet management software features and integrations.
- Collaborate with teams to escalate complex issues.
- Identify improvements for support workflows and docs.
- Schedule: 10am-7pm BST, Mon-Fri.
🎯 Requirements
- Experience in customer or technical support, preferably software.
- Knowledge of fleet management software is a plus.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Proficiency with ticketing systems and CRM software.
- Flexibility to work occasional evenings or weekends.
🎁 Benefits
- Health and dental coverage
- Vision insurance
- Incentive stock options
- 401(k) match at 4%
- PTO of 4 weeks
- Remote-friendly since 2012
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