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fintech customer service crypto wallets dexs📋 Description
- Be first contact for users via live chat and tickets with clear, friendly communication.
- Help customers solve issues and keep their Bitpanda journey smooth.
- Share feedback to improve support and the customer journey.
- Work toward fast response times and high customer satisfaction; stay updated on Bitpanda products.
- Be flexible with a shift-based schedule including evenings and weekends.
🎯 Requirements
- Empathetic, friendly communicator who helps people and stays calm under pressure.
- Fluent English and German; other EU languages are an advantage.
- Curious about fintech, investing, or crypto; bonus for wallets, DEXs, or trading knowledge.
- Detail-oriented, dependable, able to juggle multiple chats with clear, high-quality answers.
- Thrives in a fast-paced, international environment and a team player.
🎁 Benefits
- Hybrid model blending onsite and remote; 25 days/year to work from anywhere.
- Stock option plan as part of our compensation.
- OpenUP mental wellbeing resources and confidential coaching.
- 3 extra days off in 2026 for wellbeing.
- Unlimited Udemy courses access.
- Exclusive partner discounts, rewards, and Bitpanda merch.
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