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blockchain crypto zendesk on-call📋 Description
- Manage inbound inquiries via Zendesk; deliver timely resolutions in English.
- Liaise with customers and cross-functional teams; ensure timely resolution.
- Handle escalated issues professionally; escalate as needed.
- Raise process improvements to leadership; drive workflow efficiencies.
- In-person role; Tempe, AZ; 5 days/wk.
- Support on-call 24/7/365 and occasional weekends.
🎯 Requirements
- 3–4 years in a customer support role.
- Familiarity with crypto and blockchain technologies.
- Passionate about delivering a great customer experience.
- Experience in financial services support in regulated environments.
- Experience solving complex, end-to-end problems.
- Basic understanding of financial markets and trading.
🎁 Benefits
- Competitive starting pay
- A discretionary annual bonus
- Long-term equity grant for new hires
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
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