Associate Customer Success Operations Manager (Japanese Speaker)

📋 Description

• Provide day-to-day operational and technical support for publisher clients across Japan.
• Explain technical concepts to non-technical stakeholders in Japanese and English.
• Support publisher onboarding and implementation using defined processes.
• Analyze reports to identify performance trends and basic anomalies.
• Translate data into clear, actionable insights for clients and internal teams.
• Stay up to date with PubMatic’s evolving products and adtech ecosystem changes.

🎯 Requirements

• Fluent in Japanese and English (written and spoken).
• JLPT N2 preferred (N3 considered).
• Basic understanding of digital advertising or publisher monetization concepts.
• Familiarity with header bidding, OpenRTB, or SSPs.
• Proficient with Excel and data analysis to spot trends.
• BI tools or analytics platforms a plus.
• Comfortable using Salesforce, JIRA, Zendesk.
• Willing to learn PubMatic tools and processes.
• Bachelor’s degree in engineering (CS / IT) or equivalent.

🎁 Benefits

• Hybrid work schedule (3 days in office, 2 remote).
• Healthcare insurance.
• Parental leave.
• Broadband reimbursement.
• Catered lunches and snacks when in office.