Associate Customer Success, MM

📋 Description

• Manage and foster client relationships as part of growth
• Build relationships and navigate clients through their journey
• Train clients on Deel processes and how to navigate the Deel platform
• Lead client interactions with product adoption and future growth
• Strengthen relationships, solve challenges, and reduce churn
• Become a trusted partner to clients, understand needs, and act as mini PM
• Collaborate with Growth and Support teams to help Deel grow
• Be an advocate for Deel, sharing insights with Revenue and Product teams

🎯 Requirements

• 1-3+ years in customer-facing roles (support, ops, CS)
• Ability to manage and prioritize high volumes of requests
• Experience in fast-growth startup, payroll, consulting, banking, or PE
• Calm, collaborative relationship builder who handles crises
• Quantitatively inclined; draw insights from data, simple actions
• Self-starter with growth mindset; thrives in fast-paced, high responsibility
• Track record of achievement in top-tier company with impact
• Strong analytical foundation; able to manipulate and synthesize data
• Curious by nature and eager to make an impact

🎁 Benefits

• Stock grant opportunities dependent on role, employment status and location
• Additional perks and benefits based on employment status and country
• The flexibility of remote work, including optional WeWork access