Monitor end-to-end onboarding onboarding sample lifecycle for new oncology providers
Collaborate with MSLs, Clinical Trials, and Sales to tailor onboarding
Identify and resolve bottlenecks in the onboarding workflow
Leverage Snowflake and Salesforce to monitor samples and communicate
Communicate onboarding wins, risks, and ROI to Oncology leadership

🎯 Requirements

Bachelor's degree required; advanced degree preferred
3+ years in Customer Success or high-touch genomics role
Proficiency in Snowflake, PowerBI, Tableau
Familiar with Oncology and Genomics workflows
Exceptional communication with bias toward action
Deep customer empathy; translate complex medical-legal requirements

🎁 Benefits

Pregnancy and baby bonding leave
Comprehensive medical, dental, vision, life and disability
401k benefits and commuter benefits; generous referral program
Fertility care benefits and free testing for employees and families

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