Associate Customer Success Manager for GSA

📋 Description

• Partner with CSMs and GSA Leads to deliver strategic excellence for enterprise accounts.
• Support onboarding, training, and quarterly reviews to drive adoption and retention.
• Understand customer goals, identify growth opportunities, and align Smartly solutions to outcomes.
• Oversee end-to-end campaign setup, optimization, and performance tracking across major platforms.
• Conduct campaign analysis and provide actionable insights to customers and internal teams.
• Build and maintain dashboards and reporting frameworks with data accuracy.

🎯 Requirements

• 1–3 years in digital advertising, media ops, customer success, or marketing analytics.
• Proven ability to execute, optimize, and analyze paid media across social and programmatic platforms.
• Strong analytical, problem-solving, and presentation skills; proficient in Excel/PowerPoint and BI tools.
• Excellent communication and organizational skills; manage multiple workstreams across global teams.
• Growth mindset; curious, proactive, and eager to deepen cross-ecosystem expertise.
• Available to work CDMX hours to support US-based global accounts.

🎁 Benefits

• Social Security (IMSS) – public healthcare coverage for you and family.
• INFONAVIT – savings fund to help you buy or improve your home.
• FONACOT – access to affordable personal loans for everyday needs.
• Work From Home Allowance – MXN 1,000 monthly remote-work stipend.