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crm account management data analysis customer success onboarding📋 Description
- Onboarding at scale with Paddle products.
- Guide best practices for purchase journeys, retention, and billing.
- Build strong operational relationships with stakeholders.
- Proactive health monitoring using usage data to spot risks/opportunities.
- Customer advocacy across teams to improve resources.
- Identify references and case studies for demand generation.
🎯 Requirements
- Portfolio management in a customer-facing role.
- Clear communication of product features and practices.
- Execution-oriented with proactive problem solving.
- Data-informed using CRM tools and dashboards.
- Foundational advisory on monetization strategies.
- Curiosity for fintech and the Merchant of Record model.
🎁 Benefits
- Remote work or hub-based options.
- Unlimited holidays and enhanced parental leave.
- Stock options and private healthcare.
- Annual learning fund and training opportunities.
- Digital-first culture with flexibility to work remotely.
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