Associate Customer Success Manager

📋 Description

• Own and manage a book of business; primary day-to-day contact for customers.
• Build relationships with customer admins and key stakeholders.
• Maintain regular check-ins, follow-ups, and proactive outreach.
• Ensure customers feel supported, informed, and set up for success.
• Support onboarding, training, and reboarding to drive customer success.
• Lead renewal conversations and growth opportunities.

🎯 Requirements

• 1–4 years in a customer-facing SaaS role.
• Edtech SaaS experience preferred.
• Strong written and verbal communication.
• Highly organized with strong time management.
• Ability to manage multiple priorities and interactions.
• Willingness to learn technical concepts and product knowledge.

🎁 Benefits

• Medical insurance covering 80% of premiums.
• Dental, Vision, Disability, Life, and voluntary benefits.
• 401(k) Safe Harbor 3% contribution.
• Flexible PTO and Wellness days.
• Annual learning stipend of $1,200.
• Parental leave and workstation stipend.