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reporting account management enterprise support saas ad tracking📋 Description
- Manage and grow a portfolio of SMB customers to drive retention and adoption.
- Provide expert account operations support for Enterprise customers.
- Deliver platform training and advise on ad tracking, reporting, and finance configurations.
- Collaborate across teams to create bespoke client solutions.
- Lead escalation management by tracking issues and coordinating with teams.
- Act as a product champion by staying ahead of core features and partnerships.
🎯 Requirements
- 1+ years of experience in Affiliate, Partnerships, or Digital Marketing.
- 1+ years in a client-facing role with a service-oriented approach.
- Strong communication skills and the ability to advocate for customers.
- A passion for learning and a self-motivated drive to become a technical expert in SaaS tools.
- Collaborative mindset with attention to detail to juggle multiple accounts.
- Previous experience working within a SaaS company.
🎁 Benefits
- Flexible working with Responsible PTO policy.
- Mental health support with up to 12 therapy sessions and gym reimbursement.
- RSUs with a 3-year vesting schedule (Board approval).
- Free Coursera subscriptions and PXA courses.
- Parental leave: 26 weeks primary, 13 weeks secondary.
- Tech stipend for home office and internet.
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