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account management customer success salesforce saas jira📋 Description
- Drive platform adoption as SME; provide training and configurations
- Manage strategic account plans and exec reviews to communicate value and align solutions
- Execute growth strategies by identifying renewals, expansions, and pricing proposals
- Collaborate with Sales and Product to manage escalations and feedback via JIRA and SFDC
- Champion client experience by identifying churn risks and navigating complex situations
🎯 Requirements
- 2+ years in SaaS sales, customer service, or account management
- Proven ad-tech background with selling or buying media
- Strong technical aptitude with B2B commerce and internet software
- Excellent communication and presentation skills; able to influence stakeholders
- Proactive, results-driven; able to juggle multiple projects with accuracy
🎁 Benefits
- Flexible Working: Responsible PTO supports work-life balance
- Health and Wellness: up to 12 therapy sessions and gym reimbursement
- Growth: free Coursera and PXA courses
- Parental Support: 26 weeks paid leave; 13 weeks for secondary
- Technology stipend for home office + internet allowance
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