Related skills
stakeholder management strategic planning cross-functional collaboration product knowledge roadmapping📋 Description
- Guide customers to rapid adoption, expansion, and identify churn risks.
- Build relationships with customer stakeholders as trusted advisor.
- Connect customer needs to Sales, Product, Support, Renewals, Pro Services, and Engineering.
- Develop roadmaps and strategies to accelerate customer direction and opportunities.
- Take ownership of Book of Business; mitigate churn risk and drive growth.
- Create strategic success plans and track progress with high-value assets.
🎯 Requirements
- Experience in customer success management, driving adoption of a technical platform.
- Customer-centric, proactive team player focused on loyalty and adoption.
- Experience navigating enterprise environments, building trusted relationships at all levels.
- Experienced in driving product adoption and expansion via consultative questions.
- Operate in fast-paced environments; manage multiple customers and projects.
- Strong oral, written and presentation skills; ability to organize, prioritize and meet deadlines.
🎁 Benefits
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
- Immersive in-person onboarding to accelerate impact
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!