Related skills
account management customer success salesforce saas onboarding📋 Description
- Own end-to-end customer relationship across assigned accounts
- Accelerate onboarding and installation for rapid time to value
- Define KPIs with customers and execute QBRs to track progress
- Guide adoption and best practices to realize outcomes
- Map stakeholders at multiple levels to drive success
- Develop and execute strategic account plans for growth
🎯 Requirements
- 1-3 years as a CSM or customer-facing role with revenue ownership (SaaS)
- Bachelor's degree or equivalent work experience
- Exceptional verbal and written communication, including group presentations
- Strong relationship-building with business and technical stakeholders
- Proficiency with CRM (Salesforce) and basic forecasting/reporting
- Willingness to travel up to 10%
🎁 Benefits
- Virtual first and culturally diverse work environment spanning 8 countries.
- Ambitious, fun work with chance to shape contributions.
- Learning and development with LinkedIn Learning subscription.
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