Related skills
account management customer success playbooks📋 Description
- Manage a portfolio of accounts with developing CS skills
- Diagnose standard customer use cases and respond promptly
- Apply foundational product knowledge to prescribe solutions
- Plan and execute programmatic engagement strategies
- Manage time across accounts and run health checks
- Drive customer satisfaction and retention through value realization
🎯 Requirements
- 2+ years of related experience with a Bachelor’s degree
- Experience in customer success or working with customers on tech solutions
- Customer-centric, proactive team player
- Can-do attitude in challenging situations
- Fast-paced environment; manage multiple customers
- Growth mindset; alignment with Okta values
🎁 Benefits
- Equity where applicable
- Comprehensive healthcare coverage
- Paid time off and parental leave
- Flexible onboarding and work environment
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