Associate Customer Success Manager

📋 Description

• Assist customers in connecting Amazon and Walmart accounts to our platform.
• Lead kickoff calls to understand goals, KPIs and campaign structures.
• Collaborate with the customer to rebuild client campaigns within our platform, ensuring they are set up for long-term success.
• Interface with customers to support inquiries and provide troubleshooting assistance related to platform usage.
• Provide product training and support to customers, answering questions on how to use our platform effectively.
• Conduct quarterly check-ins with customers to review performance and provide insights and recommendations.

🎯 Requirements

• Bachelor's degree in Marketing, Business, or related field.
• 2+ years in account management, customer success, or onboarding in e-commerce/ads.
• Strong understanding of e-commerce platforms, particularly Amazon and Walmart.
• Excellent written, verbal communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Analytical mindset with the ability to interpret data and provide actionable insights to clients.

🎁 Benefits

• Prior experience working at competitive agencies or similar firms
• Proficiency in using advertising technology platforms and tools is a plus