Associate Customer Success Manager

📋 Description

• Support CS team in building and maintaining relationships with a high-volume SMB portfolio.
• Assist SMB CSMs on NA accounts with communication and proactive follow-up.
• Manage inbound inquiries, create support tickets, and track issues to resolution.
• Partner with Support to move internal and customer updates forward efficiently.
• Help SMB customers see value and success through timely responses.
• Drive product adoption via proactive check-ins and usage-based outreach.

🎯 Requirements

• 1–2 years in a customer-facing or admin support role, SaaS/tech preferred.
• Customer-first mindset; delivering delightful customer experiences.
• Clear, confident communicator (written and verbal).
• Strong project management; able to handle multiple requests and priorities.
• Google Sheets/Excel with large datasets; VLOOKUP/XLOOKUP.
• Exposure to Vitally, Salesforce, Slack; basic HTML/FTP knowledge.

🎁 Benefits

• Work-from-home allowance
• Rice subsidy
• Meal allowance per working day
• Laundry allowance
• 15 paid time off days per year (incl. 5 Karbon Days)
• 7 sick leave days per year