Associate Customer Success Manager

📋 Description

• Lead planning, execution, and delivery of customer projects with milestones.
• Coordinate with product, software, QA, and ops on goals and timelines.
• Maintain project documents, schedules, scope, and progress reports.
• Identify and mitigate risks to ensure on-time delivery.
• Oversee QA and testing to meet quality standards.
• Track customer usage and drive adoption improvements.

🎯 Requirements

• 3-5 years in P&C or specialty insurance roles.
• Experience in customer success or client-facing roles.
• Strong knowledge of Agile, Scrum, or Waterfall.
• Excellent communication and relationship-building skills.
• Ability to manage multiple projects with timely delivery.
• PM tools such as Jira, MS Project, or Asana knowledge.

🎁 Benefits

• Stock options, benefits, and additional perks.