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account management customer success saas onboarding cross-functional📋 Description
- Build relationships and act as a trusted advisor with product knowledge.
- Align Conga solutions to customer goals to drive value.
- Provide adoption guidance, usage recommendations, and risk mitigation.
- Collaborate cross-functionally to support customers and growth.
- Guide onboarding to help customers start quickly and succeed.
- Focus on retention and long-term customer loyalty.
🎯 Requirements
- 2+ years in B2B SaaS managing strategic, enterprise accounts.
- Experience in enterprise SaaS with ownership of outcomes.
- Proven track record of retention and expansion.
- Champion for customers; customer-centric mindset.
- Excellent communication and interpersonal skills.
- Proactive, initiative-driven and collaborative.
🎁 Benefits
- Dedicated onboarding for new hires.
- Competitive compensation and global benefits.
- Flexible work options.
- Medical and dental insurance.
- Equal opportunity employer; accommodation available.
- Supportive, inclusive culture focused on growth.
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