Associate, Customer Solutions

📋 Description

• Maintain SOPs and department docs for access by advocates, compliance, auditors, customers.
• Partner with Legal, Compliance, SMEs, and Ops Risk to align procedures with regulations.
• Collaborate with SMEs and Ops Risk to resolve risk events via process improvements.
• Lead projects aligned with operational goals to ensure best-in-class servicing.
• Think strategically about business, product, and technical challenges; cross-functional support.

🎯 Requirements

• High school diploma required; bachelor's degree preferred.
• 2 years of experience in a support or operations environment.
• At least 6 months in financial services with consumer lending knowledge.
• Strong command of Excel and Access; Google Sheets and Slides.
• Experience leading small projects or contributing to larger projects.
• Proven ability to execute against defined projects with independent judgment.
• Experience providing tactical support across multiple initiatives while meeting deadlines.
• A quick-study mindset to rapidly master complex financial topics and regulatory requirements.

🎁 Benefits

• Flexible remote environment and 401(k) matching.
• Generous paid time off; medical, dental, and vision coverage.
• Tuition reimbursement and LinkedIn Learning access.
• DoorDash DashPass, Figo pet insurance, Rocket Lawyer.
• Fringe rewards platform and equity grants where applicable.
• Bonus opportunities and performance-based incentives.