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documentation customer support ai incident management knowledge base📋 Description
- Deliver a world-class customer experience.
- Act as first line of defense for complex inquiries.
- Guide customers through features to maximize usage.
- Escalate tickets and maintain updates through resolution.
- Partner with Product and Engineering on feedback.
- Lead incident responses with SRE and coordinate updates.
🎯 Requirements
- 3+ years in client/product support in a client-facing role.
- Customer-first mindset; solve complex problems.
- Strong communication; explain complex issues simply.
- Collaborate across teams; ready to help others.
- Able to work from home with appropriate setup.
- Interested in AI, technology and software apps.
🎁 Benefits
- Performance-based bonus, equity, and generous benefits.
- Equal-opportunity employer with accommodation policy.
- Remote-friendly culture across locations.
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