Create an exceptional, personalized service experience for Lyft users
Provide friendly, timely support to Lyft drivers and passengers via phone and email
Troubleshoot user problems with the Lyft app
Document all support contacts in a CRM system
Make recommendations based on feature requests and bugs reported by users
Be a community advocate for Lyft

🎯 Requirements

1+ years in customer service or call center helpful
Computer proficiency required
Friendly, enthusiastic, social personality
Strong writing skills and attention to detail
Empathy and initiative to help customers
Advanced problem-solving and creative resolution

🎁 Benefits

Hybrid role: in-office 3 days/week in Mexico City
Up to 4 weeks per year remote work

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